Developing and implementing outcomes training in the field of family support : a case example.
Reed-Ashcraft, Kellie. Smithdeal, W. Reid. Kittle, Cynthia Blanchard. Sharma, Nancy. McClune, David.
Appalachian State University.
Published: Spring 2004
Professional Development: The International Journal of Continuing Social Work Education
Vol. 7 , p. 35-41
Publication Information: Philadelphia, PA : Temple University.
Available from: Temple University
Professional Development: The International Journal of Continuing Social Work Education Ritter Annex Room 511 13th and Cecil B. Moore Avenue
Philadelphia, PA 19122
The North Carolina Department of Human Resources contracted with the Appalachian State University Social Work Program to develop a training program to instruct family support providers in the use of a standardized version of the North Carolina Family Support Outcome Scales. The training session reviewed the definitions for the strengths-based assessment and provided opportunities to practice application in a group setting. In addition, the training addressed outcomes for family support activities and data entry into the web-based state management information system. Three regional workshops were held with a total of 101 direct service providers and supervisors, state staff, and regional consultants. Participants gave high scores for the helpfulness of the training, use of definitions, web-based systems, and facilities. In response to the evaluation findings, the state eliminated the components related to family support activities and the management information session so that more time could be dedicated to the standardized assessment measure. This article also describes the development of the outcome scales and the training program. 18 references.
trainers; data analysis; workforce; outcomes; family support systems; family centered services; prevention programs; professional training; outcome based accountability; management information systems; north carolina; assessment; strengths assessment; measures