Manual for Youth Developmental Center Residential Case Managers. Office of Juvenile Justice. February 2019. [Tennessee]
Tennessee Department of Children's Services.
Published: February 2019
Tennessee Department of Children's Services
Cordell Hull Building 7th Floor
Nashville, TN 37243
This manual outlines key expectations for Tennessee Residential Case Managers (RCMs) who are responsible for managing the cases of delinquent youth. It begins by noting general responsibilities include completing and evaluating assessments, essential communication skills, service planning, maintaining confidentiality, quality documentation, and following policies and procedures related to the youth records and the facility. Strategies are then discussed for focusing on permanency and engaging in community reentry planning as soon as the youth enters Department of Children’s Services (DCS) custody. Guidelines for engaging families within the first 48 hours of the youth’s admittance in to the youth development center are discussed, as well as assessment tools and procedures, treatment planning and teamwork, and required documentation.
Tennessee; guidelines; permanency; program administration; residential care institutions; administrators role; case management; family engagement; juvenile delinquency