Virtual Case Management Considerations and Resources for Human Services Programs.
Waters, Annette. Winston, Pamela. Ghertner, Robin.
Resource Listing Fact Sheet
1 HTML page
Published: April 01, 2020
U.S. Department of Health and Human Services, Office of the Assistant Secretary for Planning and Evaluation (ASPE).
200 Independence Ave., SW Room 415F
Washington, DC 20201
Tel: (202) 690-7858
Fax: (202) 690-6562
This factsheet explains that to limit viral transmission during the COVID-19 pandemic, government and public health officials have asked the public to engage in social distancing. In response, many human services agencies are closing their offices and providing services in other ways, such as online and over the telephone. This document lays out technology and practice considerations for adopting virtual case management approaches. Key considerations include: identify appropriate technology; provide training to caseworkers and clients; and consider privacy concerns and information sharing between systems. Guidelines are discussed for each consideration and links are provided to selected resources on online telehealth resource compendiums, telemedicine guidelines and practices, case management by telephone, and web-based approaches from human services. 6 references.
communicable diseases; case management; information technology; guidelines; confidentiality; social services; social work; communication techniques; Management information systems; Remote service delivery; COVID-19 CB