Systems Consultation as One Response to Crisis and Trauma in a Business Setting (Chapter 8 in Systems Consultation When Trauma Strikes: Stories of Hope, Collaboration, and Change).
Schultz, Michael J.
Chapter in Book
Child Welfare League of America (CWLA)
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This chapter presents a case example to demonstrate the ways systems consultation can be used to respond to a crisis and trauma in a business setting. It provides the story and background leading to the systems consultation, the context and contract guiding the systems consultation, the assessment and intervention process, including the application of the Five-Step Approach, the outcomes of the systems consultation, and the lessons learned from the systems consultation. Reflective questions are included.
CONSULTATION; CRISIS INTERVENTION; DISASTER RESPONSE; CRISIS THERAPY